Case Worker - Advice & Support Team

Social Care People
Salary / Benefits
£28000.00 - £34000.00 Per Annum
Contract Type
Expiry Date
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Case Worker - Advice & Support Team

We are looking for an enthusiastic Case Worker to play a crucial role within the Advice and Support Team for a London based homelessness charity.

Position: Case Worker – Advice and Support Team

Location: Tower Hamlets, London

Salary: up to £34k per annum

Contract: 35 hours per week, permanent

About the role:

As Case Worker you work with individuals who are rough sleeping and those who are at risk of homelessness in the London Borough of Tower Hamlets. 

We are looking for an enthusiastic person who is keen to play a crucial role in engaging with people to access services that will help them into accommodation and away from sleeping rough, living in insecure housing or circumstances whereby they are at risk.  

Key responsibilities include:

  • Deliver support to people who will be, or are at risk of rough sleeping, consistent with the charity’s values of respect, compassion, empowerment, justice, and inclusion.
  • Liaise with relevant partners to accept and assess new client referrals into the service based on the agreed criteria.
  • Complete assessments with those who self-present at the service for support.
  • Make statutory and non-statutory housing referrals dependant on the persons need and eligibility.
  • Make referrals into safeguarding & specialist services, such as but not exclusive to - domestic abuse & sexual exploitation, adults social care, Hate Crime and Modern Slavery
  • To make referrals into Tower Hamlets and Pan-London local authority housing options services, using Homeless Reduction Act
  • Agree plans, in conjunction with clients, to move into accommodation and access specialist services which will address the underlying causes of their homelessness. 
  • Record accurate data using the charity’s client database (Inform)
  • Provide information and evidence to Managers to fulfil internal and external reporting requirements.
  • Liaise with partners and key agencies to ensure that client action plans are met consistently and professionally.
  • Attend meetings with relevant agencies and undertake visits to services which will support successful client work.
  • To build relationships with housing providers and the private rented sector, to increase the portfolio of affordable referral routes into accommodation.
  • Work alongside volunteers with the role of adding value to the work of the service, providing supervision and support where necessary.

About you:

To be successful in this role you will have:

  • Knowledge and an understanding of a range of approaches to key working and case working with service users.
  • Experience of working with rough sleepers and the relevant legislative frameworks.
  • Knowledge of the duties owed to the homeless under the Part VII of the housing act 1996 as amended by the Homelessness Reduction Act 2017 and the Homelessness Act 2002.
  • Experience of managing challenging behaviour.
  • Ability to work in partnership with other staff internally and from external organisations.
  • Understanding and experience of working within professional boundaries.
  • Excellent IT skills and verbal and written communication skills.
  • Excellent time management skills and the ability to work to deadlines.

Other roles you may have experience of could include: Social Worker, Case Manager, Care Manager, Care Coordinator, Programme Coordinator, Senior Case Manager, Community Social Worker, Community Case Worker, Outreach Manager.