Role Specific Responsibilities:
- Ensure void periods are minimised in accordance with the Allocations Policy by carrying out pre/post void inspections; arranging for works to be carried out and former tenants recharged where necessary.
- Conduct viewings for prospective tenants and maintain a waiting list for the scheme.
- Support the scheme Lettings Panel including arranging and servicing regular panel meetings, liaising with members concerning the prioritising of applicants.
- Carry out tenant assessments to ensure eligibility including affordability as well as liaising with the Domiciliary Care Manager where necessary.
- Conduct the sign-up process for new tenants, liaise with Finance regarding rent and service charges and maintain accurate tenancy records.
- Conduct weekly routine & monthly comprehensive scheme inspections.
Job General Information:
- To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
- Recognise, respect, and promote the different roles and diversity of individuals.
- To actively contribute towards the key performance indicators and professional standards.
- Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
- To participate in training, attend other meetings, and staff events as required.
- Be an effective member of your team, presenting a positive impression of your section and the Group.
- Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
- Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
- Maintain awareness of budget requirements and value for money while delivering your role.
- Consider and highlight any risk to the organisation or individuals whilst delivering your role.
- Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
- You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager.
Education & Qualifications:
- CIH qualification desirable and/or housing management experience in the voluntary, public or private sectors.
- This role requires an Enhanced Disclosure with a check of the adults barred list from the Disclosure and Barring Service.
- First Aid certificate, Fire Safety (training can be given).
Key Skills & Competencies:
- Working knowledge of housing benefit and other welfare benefits.
- Good understanding of the regulatory role of the HCA Excellent understanding of the needs of older people living in a supported housing environment, in line with best practice.
- Good knowledge of safeguarding procedures.
- Knowledge of General Data Protection Act and how to implement.
Key Behaviours:
- To demonstrate honesty, trustworthiness, reliability and respectfulness.
- Ability to lead and motivate a small team.
- Experience of managing and resolving conflict.
- Able to manage poor performance using performance improvement plans.
- Excellent communication skills.
- Demonstrable problem-solving skills.
