Operational Deputy Manager

Reference
2701
Location
Camden
Salary / Benefits
31,404
Contract Type
Expiry Date
30/05/2024
Apply Now Shortlist

Job Title: Operational Deputy Manager
Contract Type: Permanent
Salary:  £31,404 per annum (£33,536 per annum is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hours per week
Working Pattern: Monday- Friday 1/2 Weekends a Month
Location:  Camden, London 

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

 

The difference you will make as a Deputy Manager

Our aim is to improve the quality of life for our customers, build their confidence and skills to allow them to live independently by playing an active role in their communities.  We view all our customers as individuals with specific needs, treating them with respect and dignity, and focussing on achieving real results.

As Deputy Manager, you will manage a team of Support Officers and other support staff and deputise for the Team Manager during periods of absence.  You will provide high standards of support to our customers which includes overseeing and developing effective working relationships with partners and commissioners ensuring compliance with any contractual obligations.

About You

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.

We are looking for someone with:

Experience of staff management including conflict resolution, motivating staff and how to encourage good performance
Experience of working with different client groups and knowledge of the challenges and opportunities 
Understanding of safeguarding procedures for adults and children
Ability to work within an assessment and support planning process relevant to the customer group
Knowledge of resettlement and housing issues for people with support needs including welfare benefits
Knowledge of health and safety issues in relation to the customer group

 

Why Riverside?

One Housing Group is now part of Riverside.  At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension 
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

 

Diversity and Inclusion at Riverside: 

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 

Applications may close before the deadline, so please apply early to avoid disappointment.

 

Role Profile

• Providing high standards of support to One Support customers

• Managing Support Officers and other support staff as directed by the Team Manager

• Overseeing and developing effective working relationships with partners and commissioners, ensuring that One Support is contract compliant and is well thought of within the borough

• Deputising for the Manager in their absence and undertake management responsibilities as delegated

•To assist the manager in ensuring regular team meetings are held and staff are informed about the organisation’s strategic goals.

• To assist the manager in holding day to day responsibility for deployment of staff and maintaining the rota and caseloads.

• To participate in the training of staff as required, especially in the area of disseminating good practice within this specialist field.

• Performance management including setting targets, monitoring and taking action to address any performance issues.

• To ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers. To facilitate and encourage effective customer participation, consultation and feedback within the service.

• To monitor service provision on a regular basis and assist the manager in ensuring that all service audit improvement action is completed.

• To ensure the implementation of the support database and that appropriate records are kept

• Where required to oversee a caseload of customers

• To ensure that staff adhere to all policies and procedures.

• To liaise effectively with partner agencies and stakeholders to ensure referrals and assessment issues are dealt with in a timely fashion, and service utilisation is maximised.

• To develop and maintain positive links with local statutory and independent sector services.

• To ensure the implementation of the One Support Medication Management policy and standards, where applicable.

• To assist the manager to work within and monitor the service budget against management accounts

• To ensure that all the work carried out by the service meets Health and Safety requirements.

• To make full use of IT for appropriate tasks, including word processing, spreadsheets, databases, e-mail and the Internet.

• To ensure that your own work and that of the service works within and contributes to the project, departmental, and corporate plans.

• Any other duties within the general scope of the post as directed by the Team Manager or other senior managers

 

Person specification

Knowledge, Skills and Experience 

 

Essential

• Good level of IT skills and literacy

• Knowledge of the Housing Sector

• Experience of designing and producing performance indicators that measure business activities for senior executives

• Knowledge and understanding of up to date legislation, government frameworks relevant to the customer group

• Sound knowledge and understanding of issues affecting individuals relevant to the customer group

• Understanding of safeguarding procedures for adults and children.

• Knowledge of resettlement and housing issues for people with support needs including welfare benefits

• Knowledge of health and safety issues in relation to the customer group

• Ability to work within an assessment and support planning process relevant to the customer group

• Knowledge of the challenges and opportunities for Care and Supported Housing and disadvantaged customers.

 

Desirable

• Degree level education

• Experience of promoting diversity and participation

• Experience of fostering and maintaining relations internally and externally.

• Ability to undertake staff management - how to resolve conflict, elicit good performance and motivate staff

• Experience of working with different client groups including young people with challenging behaviours

• Ability to promote customer involvement, choice and diversity

• Ability to represent One Housing to other agencies and companies.

• Good organisation skills and ability to prioritise workload.

• Ability to communicate effectively in writing including the preparation of letters reports & file notes.

• IT skills including use of Microsoft packages such as Word

• Ability to monitor service quality

•Management qualification or other relevant professional qualification (Desirable) 

ABOUT US

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.