Registered General Manager

Reference
Job Req 2614
Location
Harringey, London
Salary / Benefits
£45,793 per annum
Contract Type
Expiry Date
06/06/2024
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Role Profile

•   You will be the CQC Registered Manager, line manage Care co-ordinator and Care team staff monitoring staff development through supervisions, appraisals and training to assist them in delivering a high quality service.
•   Deliver quality assurance, including performing regular audits, managing service improvement plans working in partnership with the regional care practice manager and Internal CQC compliance team.
•   Work proactively with our partners  developing marketing and promotional materials. 
•   Ensure all aspects of facilities and hospitality services are effectively managed including the bar and restaurant and guaranteeing the highest level of customer service.
•   Effectively manage housing and building services, void and lettings management, building maintenance, including day to day repairs ensuring key performance targets are monitored and met.
•   Ensure brand values are adhered to, overseeing the aesthetics of the internal and exterior of the building, staff appearance and providing a high level of customer service.  
•   Oversee customer billing and charging for housing, care and hospitality, ensuring compliance with payment systems and payments are managed and monitored effectively.
•   Oversee the referral process including assessments, move-in and settle in of older people into the scheme. 
•   Ensure CQC compliance.
•   Build positive proactive working relationships with the catering, facilities, cleaning and maintenance contractors to ensure residents receive a high-quality seamless service.
•   Liaison with internal partners, such as HR, Development, Housing and Facilities.  
•   Oversee the Property’s Health and Safety and Fire Safety compliance.
•   Actively encourage the use of the communal facilities for activities.
•   Effectively manage customer engagement through meetings, activities and events to ensure high level customer satisfaction. 
•   Promote the scheme by organising open days, working with the local community to develop social integration and promoting the communal facilities in the scheme.
•   Able to work 5 days over a 7-day week.

Person specification

Essential

•   Experienced CQC Registered Manager with a  sound knowledge CQC Compliance.
•   Experience in Service improvement in a CQC setting 
•   Experience of   managing a team in a care and support setting 
•   Good level of IT skills and literacy.
•   Experience of effective budget management.  
•   Knowledge of hospitality and customer service 
•   Experience of housing and facilities management including voids, lettings and arrears 
•   Ability to solve problems whilst managing complex projects
•   Be highly organised and able to work to conflicting and challenging deadlines
•   Ability to influence and lead staff
•   Ability to set and deliver objectives 
•   Ability to make clear and reasoned decisions with comprehensive recommendations
•   Excellent planning, communication and stakeholder management skills
•   Level 5 Leadership and Management in health and Social Care 

Desirable

•   Knowledge of welfare benefits and application process .