Care Coordinator

Principal Responsibilities
Care Coordination and Scheduling

• Manage and coordinate the daily care schedules, ensuring all client visits are matched with suitable carers and covered efficiently.
• Plan care rounds with awareness of carers’ travel time, locations, and availability to ensure both business efficiency and care continuity.
• Respond quickly and effectively to any changes in schedules or emergency cover requirements.
• Manage incoming queries from clients and carers, ensuring professional and timely responses.

Client and Carer Support

• Act as the first line of communication for field staff and clients regarding operational matters.
• Resolve concerns or complaints promptly and in line with company procedures.
• Support the onboarding and mentoring of new Professional Carers, acting as a role model in the field.
• Conduct initial care assessments and service user introductions to ensure smooth transitions.
• Participate in reviews, assessments, and updates to care plans and risk assessments.

Training and Supervision

• Organise and deliver work-based learning and field-based training for new staff.
• Undertake regular supervisions and competency checks for carers.
• Attend occupational therapist visits in the field to ensure care plans meet the needs of service users—especially in double-up care scenarios.
• Liaise with the branch trainer on ongoing training needs identified during supervisions or audits.

Operational and Administrative Support

• Record and manage carer absences, sickness, and holiday requests.
• Ensure all client and carer documentation is kept up-to-date and audit-ready.
• Log and action system alerts and ensure full compliance with care planning software.
• Maintain accurate and confidential communication records and documentation.
• Prepare for and attend meetings with management and external professionals when required.

On-Call and Out-of-Hours Duties

• Participate in the out-of-hours and on-call rota as directed by the Registered Branch Manager.
• Supervise the Out of Hours service during evenings and weekends as part of a rotating schedule.
• Provide emergency care cover when necessary and escalate any safeguarding concerns appropriately.
• Record and report all on-call activities, safeguarding concerns, or complaints to the Registered Branch Manager.

Team Collaboration and Quality Assurance

• Foster strong relationships with service users, carers, and office colleagues through effective communication and a collaborative mindset.
• Support the achievement of KPIs set by the Branch.
• Conduct bi-monthly audits on carer and client files to ensure compliance with company and regulatory standards.
• Take part in service quality improvements and contribute ideas for operational efficiency and care excellence.

Person Specification

• Previous experience in care coordination or team supervision within a domiciliary care setting.
• Strong organisational, problem-solving, and communication skills.
• Ability to lead by example and act decisively in a fast-paced environment.
• Proficient in using digital care management systems.
• Commitment to providing high standards of care and client service.
• Full UK driving licence and access to a vehicle (required).