Care Supervisor

Principal Responsibilities

Client and Carer Support

• Build and maintain excellent working relationships with service users, Professional Carers, and office colleagues.
• Act as a mentor and field-based support for new and existing carers, promoting confidence, competence, and adherence to Quality Assurance Standards.
• Conduct and support the induction of new Professional Carers, including field-based training and competency checks.
• Attend and support the first care visit with new service users, introducing the Professional Carer and ensuring a smooth start.

Care Planning and Assessments

• Conduct service user assessments, develop and implement care plans and risk assessments.
• Regularly review and update care documentation, maintaining compliance and accuracy.
• Share relevant findings with colleagues and escalate to the Registered Branch Manager where appropriate.

Supervision and Auditing

• Carry out staff supervisions and conduct 1:1 meetings for the first ten weeks of employment under guidance from the Registered Branch Manager.
• Complete bi-monthly audits of service user and carer files to ensure all records are accurate and up to date.
• Advise the Branch and Trainer on ongoing training needs identified through supervision and field visits.

Operational Support

• Assist the Care Coordinator with rota management and provide cover when required.
• Update the Care Coordinator with outcomes from risk assessments, reviews, and spot checks to support accurate scheduling.
• Assist with weekly rota planning to ensure continuity and efficiency in service delivery.
• Provide support with handling and resolving complaints in collaboration with the Registered Branch Manager.

Communication and Collaboration

• Liaise effectively with office colleagues, Professional Carers, external professionals, and families.
• Ensure accurate and timely documentation of all communications and findings.
• Collaborate with Occupational Therapists (OTs) and attend field visits for clients requiring double-up rounds.

Out-of-Hours and On-Call Duties

• Participate in the out-of-hours and on-call rota as directed by the Registered Branch Manager.
• Supervise the Out of Hours service during evenings and weekends as part of a management rota.
• Record and report all on-call activities and escalate safeguarding risks appropriately.

Essential Qualifications and Experience

• Experience as a Senior Carer or Care Supervisor in the Social Care sector.
• Proven ability to lead, supervise, and motivate a care team.
• Strong understanding of CQC standards, regulations, and best practices.
• Experience in staff training, performance reviews, and mentoring.
• NVQ/QCF/RQF Level 3 (or equivalent) in Health & Social Care.
• Social care training portfolio (e.g., certificates of completed training).
• Good standard of general education.
• Full, clean UK driving licence and access to a vehicle.

Person Specification

The ideal candidate will demonstrate:

• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• A proactive and resourceful approach to problem-solving
• Self-motivation and the ability to work independently
• A commitment to providing high standards of care