Complex Care Coordinator

We have an exciting opportunity for someone with experience in social care management to step into a specialist role within our Complex Care services. You’ll be part of a team that makes a real difference, helping people with complex needs move from referrals to receiving personalised, meaningful support.

In this role, you'll work alongside our Complex Care Lead to both manage current services and support the setup of new ones. It’s a varied and rewarding job where no two days are the same, and you’ll play a key part in shaping high-quality, person-centred support.

You’ll manage existing teams, help create tailored care packages, and work closely with other professionals across health and social care. We’re looking for someone who is motivated, solution-focused, and passionate about empowering people to have control over their lives.

Hours

This is a full-time role, 39 hours per week.
Flexibility is important, as our support services run 24/7. You’ll also take part in a management on-call rota.

Location

Our current services are in Kent, London, and Suffolk, but new opportunities may come up elsewhere—so a willingness to travel from time to time is essential. Our ideal candidate will be based within the South East.

About You

You’re an experienced manager in the social care sector (at least two years), confident in supporting people with complex needs and working with multi-disciplinary teams. You understand what high-quality care looks like and know how to lead and develop teams to deliver it.

You’ll ideally have knowledge of Positive Behaviour Support and hospital discharge processes, and be familiar with CQC standards and responsibilities. Experience in HR, budget management, and working collaboratively across departments is a big plus.

A relevant qualification (NVQ Level 3 or equivalent in Health and Social Care) and a full, manual driving license are desirable.

If you’re looking for a new challenge where your skills and passion will help shape lives and services, we’d love to hear from you!

To apply for this post, please attach your CV and a covering letter explaining why you would like to apply for this position and explain why you would be a strong candidate. Please give examples of where your experience and skills match the requirements of the role and include any other information you believe to be relevant to your application.

Please email Abby Burt directly if you would like to find out more about the role or to arrange an informal chat. abby.burt@choicesupport.org.uk

Closing date: 24th February 2026 with interviews taking place: 6th March 2026

We may close this post early if we receive sufficient applications before the closing date. If you are interested in applying, we would ask that you do so as early as possible to avoid any disappointment.

We are looking for people who share our values and want to make a real difference.
To keep the people we support safe, we follow safer recruitment steps. This includes DBS checks, reference checks and reviewing your work history.

Explore our employee benefits, the good practices we've committed to, and our core values by clicking here.

To learn more about Diversity and Inclusion at our company, click here and see how we foster a supportive and inclusive workplace for all.

At Choice Support, we care about getting to know the real you, what you care about, your experiences, and why you want to work with us. So please make sure your answers reflect who you are. If you have used AI to help with your application/CV, just let us know - It's not a problem! Please remember that giving false information could mean we may have to withdraw your application, as it goes against our values.

Choice Support is Disability Confident which is a scheme run by the Department of Work and Pensions. As part of our commitment, we operate a guaranteed interview scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview. If you consider yourself to have a disability or long-term chronic health condition or if you require any adjustments/support during the application/selection process, please contact us so that we can discuss your needs with you.