Principal Responsibilities
Client and Carer Communication
- Act as the key point of contact between clients and professional carers.
- Respond promptly and effectively to queries or concerns raised by clients or carers.
- Liaise with external professionals and multidisciplinary teams to ensure continuity and quality of care.
Support for the Registered Care Manager
- Assist in managing the daily operations of the branch and provide support to other branches when required.
- Work collaboratively with the Care Manager to ensure the smooth running of all care services.
Personnel Management
- Maintain accurate and up-to-date personnel files for all carers.
- Organise and carry out regular supervision and performance reviews for carers.
- Assist with the coordination and scheduling of care visits.
Client Care and Planning
- Attend client reviews and update care plans as needed.
- Participate in new client assessments and prepare initial care plans.
- Ensure client information is accurately recorded and maintained both digitally (e.g. Care Planning App) and in office files.
Meetings and Training
- Organise and participate in regular staff meetings and management discussions.
- Attend relevant training courses to enhance skills and knowledge in line with the role.
Quality Assurance
- Support quality assurance and auditing processes.
- Investigate and resolve any concerns, ensuring communication is appropriately logged and documented.
Recruitment and Selection
- Assist the Registered Care Manager in interviewing and selecting new care staff.
On-Call Responsibilities
- Be part of the on-call rota to provide support outside of standard working hours.
General Duties
- Cover emergency care calls when necessary.
- Undertake any other duties that fall within the scope and competence of the role as required.
Person Specification
- Experience in a similar care management or supervisory role
- Excellent communication and interpersonal skills
- Ability to work flexibly, including participation in on-call duties
- Strong organisational and time-management abilities
- Full UK driving licence and access to a car (if required for the role)
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