Night Support Worker

We’re looking for a kind, compassionate and resilient Night Support Worker to join our Homelessness and Complex Needs Service in Kensington & Chelsea.

£14,359.80 per annum, working 21 hours per week. Benefits include 25 days Annual Leave (FTE), pension schemes, staff discounts, healthcare and career progression. 

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Night Support Workers enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Night Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.  

As a Night Support Worker in RBKC Complex Needs Services, you will work with a variety of support needs, working between our different services to ensure that person centred support is provided to all our customers.  Our aim is to ensure we work in a psychologically informed way to bring excellent support to our customers.  

This shift pattern for this role is 21.00 - 8.00 on a rolling rota. 

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do: 

Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager 

Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions 

Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available 

Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation 

Develop and maintain links with all key agencies and service providers in the local community 

Empower customers to ensure they receive the service and benefits they are entitled to 

Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards 

Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team 

Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible 

Adhere to Look Ahead’s Policies and Procedures 

Engage in learning and development activity to increase knowledge and skills 

Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned 

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.  

Approachable and open behaviour 

Prefers working as part of a group or team. 

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement 

Has a practical and logical mind and is naturally well organised 

Flexible 

Open to feedback and self development 

Thrives on change and enjoys dynamic diverse environments 

Is confident with high levels of self-esteem 

Is respectful, articulate and sensitive in style of communication 

Is essentially customer–focused  

Is motivated towards excellence and improvement of personal performance with a can do attitude 

Ability to cope positively with challenging and diverse behaviours 

What you’ll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

Experience working in homelessness 

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
 
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.