Registered Care Manager

Principle Responsibilities:

Below is a list of the duties and accountabilities you may be asked to undertake as the Registered Branch Manager:

• Lead by example, working in partnership with the staff team to safeguard our Clients and Carers at all times;
• Overall operational responsibility for the management of the branch to include,  staffing, budget, performance, maintaining capacity and oversight of all records and personal files;
• Be responsible for the development, growth and operational performance of your branch, the service, staff and Carers out in the field;
• Promote, drive and grow brand new care packages;
• Promote the highest standards of care and service – ensuring quality standards are maintained within all aspects of the business;
• Take accountability for branch and Carer compliance ensuring CQC regulations and company policies are maintained;
• Be responsible for decisions within the recruitment of staff and maintaining the retention;
• Support new Carers and Office staff throughout all on-boarding stages;
• Positively contribute to the development, implementation and monitoring of the clients care plans to include liaising with the appropriate external professionals, agencies and families;
• Developing business / people plans and prepare strategies to increase business potential;  
• Proactively identify and develop new business sources;  
• Provide effective leadership to staff to ensure high levels of performance and employee engagement and well being; 
• Manage the Deputy Care Manager, Care Coordinator and/or Administrator and Supervisors.  Conducting individual performance & development reviews and supervisions with senior members of the care team;
• Manage new Client Meetings ensuring the completion of quality Care Plans;
• Attend Client reviews as and when required;
• Manage weekly office team meetings and attend bi-weekly meetings with the Operations Manager and office team:
• Build effective internal working relationships with our Training and Recruitment Departments to help support and develop your branch;
• Be a part of for the On-Call system;
• Accountable for the administration of the branch to include accounts and expenditure; ensure monthly payroll information is signed and sent to payroll;
• Efficiently organise, plan and prioritise workload;
• Liaise with the Quality Assurance Manager in respect of governance, policies and procedures;
• Participation of our Quality Assurance and Auditing processes; 
• Manage the maintenance and protection all Client records in accordance with the GDPR Policy;
• Ability to develop the business and grow the Home Care Team and Client Portfolio;
• Attend any training courses required; and,
• Attend Emergency Care Calls.

Whilst the above tasks are comprehensive they cannot be regarded as definitive.

Desired Qualifications:

• (QCF) NVQ Level V in Leadership and Management

Person Specification:

The following personal attributes are considered essential to the post of Registered Branch Manager:

• Proven capability to establish a new service and successfully manage a team of staff;
• Excellent IT & Communication Skills;
• Experience in a Care Manager position;
• Experience in the care sector;
• Reliable, reliability, efficiency and strong organisational skills
• Discretion & Diplomacy;
• Patient & caring;
• Self motivated and able to work on own initiative; and
• Ability to work with a flexible, team-orientated approach.
• Ability to prioritise
• Excellent customer relations skills
• Drive and ambition to succeed