Registered Care Manager

Principal Responsibilities:

As the Registered Care Manager, you may be asked to undertake the following duties:

• Lead by example, working in partnership with the staff team to safeguard Clients and Carers at all times.
• Oversee the overall operational management of the branch, including staffing, budget, performance, capacity, and oversight of all records and personal files.
• Be responsible for the development, growth, and operational performance of the branch, including the service, staff, and Carers in the field.
• Promote, drive, and grow new care packages.
• Maintain the highest standards of care and service, ensuring quality standards are upheld in all aspects of the business.
• Ensure branch and Carer compliance with CQC regulations and company policies.
• Manage staff recruitment and retention decisions.
• Support new Carers and Office staff throughout the onboarding process.
• Contribute to the development, implementation, and monitoring of client care plans, liaising with external professionals, agencies, and families.
• Develop business and people plans, and prepare strategies to enhance business potential.
• Proactively identify and develop new business sources.
• Provide effective leadership to ensure high levels of performance, employee engagement, and well-being.
• Manage the Deputy Care Manager, Care Coordinator, Administrator, and Supervisors, conducting performance and development reviews with senior care team members.
• Oversee new Client Meetings and ensure the completion of quality Care Plans.
• Attend Client reviews as required.
• Manage weekly office team meetings and attend bi-weekly meetings with the Operations Manager and office team.
• Build effective internal working relationships with the Training and Recruitment Departments to support branch development.
• Oversee the On-Call system for the branch.
• Manage branch administration, including accounts and expenditure, ensuring monthly payroll information is signed and sent to payroll.
• Organise, plan, and prioritise workload efficiently.
• Liaise with the Quality Assurance Manager regarding governance, policies, and procedures.
• Participate in Quality Assurance and Auditing processes.
• Manage the maintenance and protection of all Client records in accordance with GDPR policy.
• Develop the business and expand the Home Care Team and Client Portfolio.
• Attend required training courses.
• Attend Emergency Care Calls as needed.

Desired Qualifications:

• (QCF) NVQ Level V in Leadership and Management

Person Specification:

Essential attributes for the Registered Care Manager role:

• Proven capability to establish and manage a new service and team effectively.
• Excellent IT and communication skills.
• Experience in a Care Manager position.
• Experience in the care sector.
• Reliable, efficient, with strong organizational skills.
• Discreet and diplomatic.
• Patient and caring.
• Self-motivated with the ability to work independently.
• Flexible and team-oriented approach.
• Ability to prioritise tasks effectively.
• Excellent customer relations skills.
• Drive and ambition to succeed.

Job Benefits

• Paid holiday (33 days inc bank holidays)
• Company Pension
• Anniversary Bonus
• Healthcare Cash Plan
• Blue Light Card
• Bonus Scheme