DUTIES – Team Leader
? To work under the direction of the Registered and Assistant Manager to ensure safe,
therapeutic, and effective care is provided to all children and young people.
? To lead shifts, delegate tasks, and provide supervision and guidance to Residential
Support Workers.
? To ensure the daily routine and care plans of children are implemented consistently
across the team.
? To support with the induction, mentoring, and on-shift training of new staff.
? To create a warm, supportive, and structured environment that meets the emotional,
behavioural, and developmental needs of each child.
? To promote and implement consistent boundaries and behaviour management
strategies in line with the child’s care and risk plans.
? To maintain high standards of recording and documentation, including daily logs,
incident reports, and keywork session summaries.
? To participate in writing reports, reviews, and case summaries as required.
? To attend internal and external meetings (e.g., staff meetings, handovers, planning
meetings) and provide professional input.
? To ensure the physical environment of the home remains clean, safe, and welcoming at
all times.
? To engage children in meaningful activities, daily living tasks, and community
integration.
? To act as shift lead in the absence of senior managers, responding to emergencies and
escalating concerns as appropriate.
? To undertake household responsibilities such as cleaning, cooking, and shopping as
needed during the shift.
? To ensure safe handling of petty cash, young people’s allowances, and shift-related
expenses.
? To maintain compliance with all policies, procedures, and safeguarding practices of My
Care My Way.
? To model and promote professional conduct and positive attitudes within the staff team.
? To carry out any additional tasks reasonably requested by the Assistant Manager or
Registered Manageer.
RESPONSIBILITIES – Team Leader
? To lead by example, promoting a child-focused approach and encouraging best
practice in line with regulatory standards (e.g., Ofsted).
? To support staff to develop positive and professional relationships with children,
ensuring their voice is heard and needs are prioritised.
? To liaise effectively with families, social workers, and external professionals under the
guidance of management.
? To maintain oversight of the physical environment, ensuring that damage, risks, or
maintenance issues are promptly reported and addressed.
? To supervise and guide staff in supporting children’s emotional regulation, social skills,
and independence.
? To debrief and support staff following incidents, promoting reflection and learning.
? To assist in the planning, risk assessment, and implementation of activities, holidays,
and outings.
? To provide continuity of care through consistent key working relationships and planned
interventions.
? To take an active role in the implementation and review of individual care plans, risk
assessments, and behaviour support plans.
? To lead shift handovers with clarity, professionalism, and attention to detail.
PERSONAL EXPECTATIONS – Team Leader
? To be fully familiar with My Care My Way’s values, policies, and procedures and
ensure these are upheld within the home.
? To actively contribute to a safeguarding culture where concerns are raised promptly
and appropriately.
? To maintain a professional and respectful relationship with colleagues, young people,
families, and partner agencies.
? To take responsibility for personal development by attending required training and
participating in regular supervision and appraisal.
? To remain calm, confident, and reflective under pressure, demonstrating leadership
during challenging situations.
? To handle confidential information in line with GDPR and organisational policy.
? To be flexible in working hours, including weekends, evenings, sleep-ins, and
emergency cover where required.
? To uphold the physical safety, emotional wellbeing, and dignity of the young people at
all times.
? To demonstrate resilience, consistency, and emotional intelligence while working in a
demanding and rewarding environment.
? To support the Assistant Manager and Registered Manager in driving continuous
improvement across the service.
? To share in the collective responsibility for the security and care of the building,
equipment, documentation, and children’s possessions.
? To work across other My Care My Way homes if required, offering support and
continuity of care when needed.
? To support the creation of a positive team culture through encouragement, recognition,
and shared values.
? To carry out other tasks in line with the role as delegated by a senior member of staff.
