Support Worker / Care Worker

1. About the Company

• Walfinch is a well-respected national home care provider, delivering high-quality, bespoke care services across the UK.
• We blend the reliability and systems of a large provider with the personal touch of a local office: our carers are local, and branch Managing Directors are deeply involved in their communities.
• Our carers are extensively trained and many stay with us year after year.
• We’re committed to growth: with over 30 franchised branches, we’re scaling while maintaining high standards of care.
• Our values are Possibility, Progress, and Perseverance we believe in helping people not just to survive but to thrive.
• We’re proud: Walfinch won Best for Day Care Expertise at the Home Care Awards 2024.

2. About the Role

• Provide personal care and support to clients in their own homes, including assistance with washing, dressing, toileting, and mobility.
• Support clients with daily living tasks, such as meal preparation, medication prompts, and light housekeeping.
• Build and maintain meaningful relationships with clients through companionship and person-centred care, helping to promote independence and well-being.
• Maintain accurate care records, report any changes in client condition, and adhere to health, safety, and safeguarding procedures.

3. Key Duties

As a Care Assistant, your responsibilities will include:

• Providing personal care and companionship in clients’ homes
• Supporting with mobility, medication prompts, and daily living tasks
• Maintaining accurate care records and upholding confidentiality
• Promoting independence and well-being at all times

4. Skills & Experience

To succeed in this role, you will ideally have:

Qualifications:

• Must be a driver with a full UK driving licence, access to own vehicle, and valid car insurance
• Ability to deliver person-centred care with compassion, dignity, and respect
• Previous experience in domiciliary care / home care / community support is desirable but we welcome anyone with no experience.
• Enhanced DBS on the Update Service (Adult & Child Workforce, Health & Social Care) or willing to take an enhanced DBS check with us.

Skills:

• Strong communication and excellent organisational skills and the ability to prioritise.
• Good digital literacy; comfortable using care planning systems, electronic care records, and office software.
• Driving licence and access to a vehicle  for local visits across Oxfordshire.

5. Culture

At Walfinch, we pride ourselves on:

• A supportive and inclusive environment: our carers and staff are treated like part of a family.
• A values-driven ethos: our core values of possibility, progress, and perseverance guide how we support both clients and employees.
• Work/life balance: we recognise the demands of care work and strive to provide structure, flexibility, and well-being support for our teams.
• Career development: we emphasize progression – many of our senior managers began as care workers.
• A commitment to continuous improvement: awarded for our excellence, we use feedback and training to raise the bar in everything we do.

6. Benefits

• When you join Walfinch as a Care Supervisor in our Oxfordshire branch, you can expect:
• Competitive salary
• Learning & development: ongoing training, specialist care training (e.g. dementia, complex care)
• Career progression: potential to move into higher management or franchise opportunities.
• Pension scheme
• Supportive branch culture, with national-level infrastructure and local autonomy
• Access to mental well-being support / resources
• Recognition and reward – we celebrate achievement and care excellence