Care Coordinator

Care Co-Ordinator

Location: Cardiff Office

Salary: £24,000

Start Date: Immediate after notice period

Hours per week: 42.5 hours p/w with a 30 minute lunch or flexible to meet the needs of the Business

Hours – Week 1 – 7am – 3.30pm & Week 2 - 9.30am – 6pm (Monday – Friday)

On Call Duties included

It takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home.

Right at Home (Cardiff & Newport) provide premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly. We have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. We are actively recruiting an ambitious, driven, and caring Care Co-ordinator in Cardiff West for our growing Office in (Cardiff & Newport), to manage and develop the business and ensure compliance at all times.

As a Trainee Care Co-ordinator in Cardiff East, you will play an integral part in managing the daily communications of our site. You must be extremely personable as you will be liaising with the entire team to ensure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

Job Description

Main Duties & Responsibilities

To be accountable to the Registered Manager and Care Coordinator Manager for the smooth running of day to day Client/CareGiver communication

Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CIW inspections but with a focus on achieving “Outstanding” results

To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time.

Ensure consistent application of companies policies, procedures and approved practice; and to promote the aims of the business.

To answer the telephone promptly and professionally, dealing with any enquiries or queries

Ensure the provision of high quality care services to vulnerable people living in their own home

To record all new CareGivers and Clients on the system as soon as they are received

Report weekly KPI’s to the Registered Manager and Owner

To identify and match the most suitable CareGivers for each package

To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner

Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system

To plan ahead to cover holidays, training and planned absence

To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.

To participate in on call duties if required and deliver hands on care when necessary

To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business

Person Specification

Qualifications & Experience

Experience in a customer service setting, building up relationships – Essential

Use of a scheduling / HR / recording system – Desirable

Relevant qualification, such as Business Studies or Social Care – Desirable

Previous Domiciliary Care experience - Essential

To be a car owner, with business insurance for work activities during the working day/week

Abilities, Skills & Behaviours

Has the desire to make a real difference and greatly improve an already well-established business

Excellent customer service, communication and interpersonal skills

Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge

Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours

Extremely well organized, excellent planning and prioritising ability with high attention to detail

Ability to establish and maintain effective professional working relationships

Strong administration skills and ability to manage multiple work loads

Understand and participate in care calls during times of high annual leave, sickness absence and any emergency situations that might arise e.g. adverse weather conditions, unexpected unauthorised absences, unforeseen circumstances.