Care Locality Manager

Care Locality Manager - North West England.

Salary - £61000.00 plus car allowance £4800.00

CareTech is a person-centred care company, which provides quality of care to adults nationwide.

Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.

We refer to this as Extraordinary Days, Every Day.

We are recruiting a dynamic and proactive locality manager to join CareTech’s Adult Services Division across Northwest England, Manchester, Cheshire, and Dunkinfield, leading a team of managers who support residential and supported living services for service users that have learning disabilities and mental health illnesses. 

Reporting directly to the Performance Director, this role will provide direct and hands-on operational and commercial leadership for a team of Service Managers in a geographical area. The candidate will ensure we provide high-quality support to service users as well as recognition of and development of their full potential, whilst ensuring that the services in which they reside are fully compliant with the company’s statutory obligations and within agreed budgets. We are looking for a candidate to display clear leadership across a geographical area, making sure that there is organic growth in the services delivered within the existing geographical area and ensuring provision of high-quality services whilst maximising EBITDA

Main Responsibilities include

Service/Operations Delivery:

• To ensure the full occupancy of services & be responsible for ensuring the completion of assessment of service user referrals within 2 days of the enquiry.
• To review and monitor the eligibility criteria and charging policies against which services will be provided & ensure that all services are personalised and tailored to meet individual needs.
• To coordinate the functioning of services across the region to ensure consistency of approach across the region & to take lead responsibility in ensuring services are fully resourced through effective recruitment management which ensures agency costs are kept to a minimum.

Commercial Development

• To take an active role in growing the existing service within the geographical area.
• To be responsible for building and maintaining lasting professional relationships with external stakeholders, key influencers and decision makers within the local area & to work proactively with the Business Development team to ensure all new services are set up appropriately.

Financial Controls

• To be responsible for the production and achievement of operational budgets for the services that make up the geographical area.
• To take lead accountability for achieving gross margin budget targets & to take lead accountability for the achievement of the EBITDA budget margin for the area.
• To identify over- and underperforming services through the financial management systems to understand the issues, secure explanations, and take action where appropriate.
• To ensure that up-to-date and accurate financial information is provided to the operational director as required.
• To notify Finance of all service changes and variances within 2 days.
• To manage the service hours and their delivery in accordance with the relevant contract.

Quality Management

• To ensure all services comply with and adhere to all internal company policies, procedures and external legislation, CQC, SP, Preferred Provider and Local Authority contractual standards
• To ensure excellent customer service is provided to all service users, to effectively manage complaints from stakeholders in partnership with the relevant individuals & to ensure all quality processes are implemented within the area.
• To keep up to date with all developments in the care industry & to develop and maintain knowledge of current issues and legislation affecting adults/children with a learning disability.
• To recommend and initiate improvements to policy and practice & to liaise with CQC and other agencies with regard to operational legislative requirements.

People Management

• To provide excellent leadership to service managers, encouraging teamwork, commitment and team development.
• To manage individual performance, promote CPD and effectively address underperformance.
• To ensure the relevant and appropriate supervision for all staff & to conduct disciplinary hearings or appeal hearings as appropriate.