Care Supervisor - Farnborough & Camberley
Purpose of Position
Working equally between the community and the office, this is an essential role providing critical support to the operational team. With a focus on relationships, this role will bring a communication link between the office and care field personnel, enhancing the quality of care provided to our clients while supporting all our Carers.
Principle Responsibilities
Below is a list of the duties and responsibilities you may be asked to undertake as a Care Supervisor:
- Build excellent working relationships with service users, Carers, and office colleagues.
- Provide support for operational teams with effective communication and organisational skills, demonstrating people management and leadership skills at all times.
- Achieve all pre-agreed KPI targets with effective supervision from your Branch.
- Act as a lead mentor and support new and existing Carers in the field, ensuring they establish Quality Assurance Standards and develop to be confident and capable while feeling well supported.
- Carry out staff supervisions and, in the absence of the Registered Manager, conduct 1-1 meetings for the first ten weeks.
- Assist in the training of Carers and attend meetings with OTs in the field to manage the care of service users who require double-up rounds.
- Conduct service user assessments, writing, and implementing care plans and risk assessments.
- Attend service users' initial calls to introduce the Carer.
- Undertake field-based training to ensure Carers are working within their competency levels.
- Liaise closely with colleagues and other care professionals, documenting and reporting all relevant findings to the Registered Manager for action or information purposes.
- Ensure all Service Users’ and Carers’ paperwork is up to date by completing bi-monthly audit checks on files.
- Serve as the first point of contact in case of safeguarding risks and in instances of absence, reporting to the Registered Manager.
- Resolve complaints alongside the Registered Manager.
- Update the Care Coordinator regarding rota outcomes from Risk Assessments, Reviews, and Spot Checks.
- Advise the Branch on ongoing training requirements for Carers.
- Assist the Care Coordinator with weekly rotas and provide cover when required.
- Supervise the Out of Hours service during evenings and weekends on a rota basis with other Managers and Supervisors.
- Undertake on-call duties as directed, recording and reporting all on-call activity to the Registered Manager.
Note: While the above tasks are comprehensive, they cannot be regarded as definitive.
About the role
Essential Qualifications and Experience
- Previous Senior Carer or Supervisor experience (in the Social Care Sector only).
- Proven track record of people management.
- Up-to-date knowledge and understanding of CQC standards and regulations.
- A focused approach to policies and procedures.
- Previous experience in staff training.
- Ability to lead, supervise, and motivate staff.
- Good standard of general education.
- NVQ, QCF, or RQF Level III or equivalent in Health & Social Care.
- A Social Care Portfolio (of courses attended, etc.).
- A full, clean UK driving license and use of own car.
Person Specification
The following personal attributes are considered essential to the post:
- Strong communication skills.
- Strong organisational skills.
- Self-reliance and self-motivation.
- Ability to be resourceful and proactive when issues arise.
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