Care Supervisor - Farnborough & Camberley

Care Supervisor - Farnborough & Camberley

Purpose of Position

Working equally between the community and the office, this is an essential role providing critical support to the operational team. With a focus on relationships, this role will bring a communication link between the office and care field personnel, enhancing the quality of care provided to our clients while supporting all our Carers.

Principle Responsibilities

Below is a list of the duties and responsibilities you may be asked to undertake as a Care Supervisor:

• Build excellent working relationships with service users, Carers, and office colleagues.
• Provide support for operational teams with effective communication and organisational skills, demonstrating people management and leadership skills at all times.
• Achieve all pre-agreed KPI targets with effective supervision from your Branch.
• Act as a lead mentor and support new and existing Carers in the field, ensuring they establish Quality Assurance Standards and develop to be confident and capable while feeling well supported.
• Carry out staff supervisions and, in the absence of the Registered Manager, conduct 1-1 meetings for the first ten weeks.
• Assist in the training of Carers and attend meetings with OTs in the field to manage the care of service users who require double-up rounds.
• Conduct service user assessments, writing, and implementing care plans and risk assessments.
• Attend service users' initial calls to introduce the Carer.
• Undertake field-based training to ensure Carers are working within their competency levels.
• Liaise closely with colleagues and other care professionals, documenting and reporting all relevant findings to the Registered Manager for action or information purposes.
• Ensure all Service Users’ and Carers’ paperwork is up to date by completing bi-monthly audit checks on files.
• Serve as the first point of contact in case of safeguarding risks and in instances of absence, reporting to the Registered Manager.
• Resolve complaints alongside the Registered Manager.
• Update the Care Coordinator regarding rota outcomes from Risk Assessments, Reviews, and Spot Checks.
• Advise the Branch on ongoing training requirements for Carers.
• Assist the Care Coordinator with weekly rotas and provide cover when required.
• Supervise the Out of Hours service during evenings and weekends on a rota basis with other Managers and Supervisors.
• Undertake on-call duties as directed, recording and reporting all on-call activity to the Registered Manager.

Note: While the above tasks are comprehensive, they cannot be regarded as definitive.

About the role

Essential Qualifications and Experience

• Previous Senior Carer or Supervisor experience (in the Social Care Sector only).
• Proven track record of people management.
• Up-to-date knowledge and understanding of CQC standards and regulations.
• A focused approach to policies and procedures.
• Previous experience in staff training.
• Ability to lead, supervise, and motivate staff.
• Good standard of general education.
• NVQ, QCF, or RQF Level III or equivalent in Health & Social Care.
• A Social Care Portfolio (of courses attended, etc.).
• A full, clean UK driving license and use of own car.

Person Specification

The following personal attributes are considered essential to the post:

• Strong communication skills.
• Strong organisational skills.
• Self-reliance and self-motivation.
• Ability to be resourceful and proactive when issues arise.