Main purpose of job: You will be responsible for assisting in regularly reviewing the company's policies and procedures so that they may exceed CQC inspection and compliance standards. The registered manager is legally responsible and accountable for compliance with the requirements of the Health and Social Care Act 2008 and associated regulations. The role will require achieving and ensuring safe practice and adhering to the regulations set out by the CQC.
The Registered Manager will be part of a growing organisation supporting private clients in their own homes in London and the surrounding areas.
The role will require achieving and ensuring safe practice and adhering to the regulations set out by the CQC.
Your main duties will include, but are not limited to, the following:
1. Regulatory Compliance (CQC)
- Act as the Registered Manager with the Care Quality Commission, maintaining full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Ensure AHHCP is exceeding the CQC’s 5 main standards of being Safe, Effective, Caring, Responsive to our client’s and staff’s needs, and is Well-Led at all times.
- Be the main point of contact for the CQC to answer questions, confirm upcoming inspections and liaise with during inspections and appraisals.
- Maintain accurate, timely, and comprehensive records, ensuring all statutory notifications are submitted as required.
- Stay updated with legislative changes, CQC guidance, and best practice frameworks (e.g. NICE, Skills for Care).
- Understand the legal requirements of the Care Quality Commission (CQC), regulations and legislations, and ensure the company complies with the Essential Standards of Quality and Safety and whatever legislation or relevant standards that may be in force at any time.
2. Quality Assurance and Service Improvement
- Develop, implement, and monitor quality assurance systems to ensure continuous service improvement.
- Conduct regular internal audits, risk assessments, and client satisfaction surveys.
- Investigate and manage complaints, incidents, and safeguarding concerns effectively and transparently.
- Analyse performance data to identify trends, risks, and opportunities for service enhancement.
- Lead on annual business planning and quality improvement initiatives.
3. Client Relationship Management
- Build and maintain trusted relationships with clients, families, and representatives, ensuring person-centered care plans are designed and delivered to the highest standards.
- Uphold client confidentiality and discretion at all times, in line with GDPR and professional ethics.
- Oversee the management of clients, ensuring exceptional customer experience and seamless communication.
4. Clinical Governance and Safety
- Work closely with the Client Liaisons to ensure clinical safety, robust medication management, and evidence-based practice.
- Promote and monitor infection prevention and control standards.
- Ensure that safeguarding procedures are fully implemented and that all staff are trained in safeguarding adults and children.
- Lead on health and safety compliance, risk management, and emergency preparedness.
- You may occasionally also be required to take on tasks outside the normal scope of this job description dependent on business requirements.
Knowledge and Expertise
- Excellent organisational skills and leadership abilities.
- Outstanding communication and people skills.
- Strong understanding of CQC compliance, clinical governance, and quality improvement frameworks
- Additional Requirement
Up-to-date essential DBS check
- Satisfactory background and reference checks
- Right to Work in the UK
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